Yealink USB-Y Trainer Cable Y-Splitter with USB-C/A for PC Office Headset

Yealink USB-Y Trainer Cable Y-Splitter with USB-C/A for PC Office Headset

• Training Cable for Diverse Scenarios: The 1.8 m Y-cable connects seamlessly to PCs via USB-C/A ports, integrating 2 Yealink headsets through USB-C in a plug-and-play manner—no additional software needed.
• Collaborative Audio Split: Agents and supervisors can join the same call simultaneously, enabling smooth real-time training and collaboration. Both headsets A and B support independent call control, audio adjustment, and volume management.
• Excellent Monitoring & Coaching: Supervisors can listen in on agent-customer conversations silently, without interrupting the call. It can also delivers the supervisor's voice exclusively to the agent, providing real-time guidance without affecting the customer—empowering agents to address issues promptly and handle complex interactions more effectively.
• Rapid Call Takeover: When immediate intervention is needed, supervisors can take over a call with a single action and communicate directly with the customer. Agents can continue listening to learn, ensuring seamless escalation and efficient resolution in critical situations.
• Versatile & Easy to Use: Activate "monitoring and intervention mode" simply by plugging in the headset. Press the control button once to enter "coaching mode" (only the agent hears the supervisor); Press and hold for 2 seconds to switch to "takeover mode", where the supervisor assumes the call while the agent listens for training purposes.