Whale Done!

What do your colleagues, spouse and kids have in common with a five-ton killer whale? this work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of seaworld - can supercharge your effectiveness at work and at home. It explains the difference between "gotcha" (catching people doing things wrong) and "whale done!" (catching people doing things right).