The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Product Description
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
- Used Book in Good Condition
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Technical Specifications
You might also like
Call Centers For Dummies
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
The Executive Guide to Call Center Metrics
Building Call Center Culture
Call Center Fundamentals: Workforce Management: Third Edition
Call Center Optimization