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Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

Product ID: 0787957429 Condition: New

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Product Description

Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

Used Book in Good Condition

For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:

Ten proven principles for managing conflict
A comprehensive framework with step-by-step procedures for creating productive outcomes
Seven illustrative case examples
Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
Eight tasks targeted for designing an overall strategy for managing public disputes