Kundenorientiertes Qualitätsmanagement im Öffentlichen Personennahverkehr: Der Beitrag der Fahrerinnen und Fahrer an der unmittelbar durch den Kunden ... Qualität der Dienstleistung (German Edition)
Product Description
Kundenorientiertes Qualitätsmanagement im Öffentlichen Personennahverkehr: Der Beitrag der Fahrerinnen und Fahrer an der unmittelbar durch den Kunden ... Qualität der Dienstleistung (German Edition)
Technical Specifications
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