Communicating With Your Staff: Skills for Increasing Cohesion and Teamwork

Effective communication plays a vital role in every medical practice. Communicating With Your Staff details practical communication techniques that can strengthen the bonds among physicians and staff to enhance organizational effectiveness. Through real-life examples and sample dialogue, physicians and practice managers will learn useful strategies for team-building, delivering criticism, resolving conflict, and increasing staff cohesion. A special chapter on cross-cultural communication is included to maximize exchanges with staff of various ethnic groups. Written for the modern medical practice, the book also covers how new communication technologies can be used to share information and manage staff. Communicating With Your Staff is an indispensable guide for every physician's practice.