Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Product ID: 0965909301
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Product Description
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
Technical Specifications
Country
USA
Manufacturer
Call Center Pr
PartNumber
10-38593
Height
0.7874
Length
9.25195
Weight
1.14
Width
5.9055
Author
Cleveland, Brad, Mayben, Julia
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