Beyond Training and Development, 3rd Edition: Enhancing Human Performance through a Measurable Focus on Business Impact

Beyond Training and Development describes in a simple, step-by-step approach how to separate symptoms from root causes and how to identify the most appropriate solutions to problems with human productivity in workplace settings. The book goes beyond simplistic views of “return on investment” to prompt the reader to consider “business impact”— that is, how can efforts to solve (or avoid) human performance problems contribute to an organization’s strategic goals? This book avoids worthless jargon, getting down to the practical issues in analyzing issues with people and finding ways to address them. The book is filled with many practical tools—worksheets, checklists, and much more—to help readers apply immediately the ideas presented.